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Party Rental Policies

Payment & Terms

At the time your reservation is made, 50% of the rental amount is required.
We do not deliver or pull items until payment has been received and we have a signed contract on file.
Full payment for all fees will be due in advance on or before pick-up by customer, or before deliveries.
NO CREDIT will be given for unused equipment.
Rental rates are subject to change without notice.

Reservations

Reservations are encouraged in advance to insure availability of the items you need. A retainer fee is required upon reserving the items.

Deliveries

Deliveries and Pick Ups are made to ground level only.
There is an additional charge for upstairs, downstairs and elevator deliveries.
Arrangements must be made in advance for special circumstance deliveries.
Charges will depend on time, distance and size of order.
Deliveries are made during normal business hours.
Deliveries made before or after regular business hours will be charged an additional fee and arrangements must be made in advance.
Drivers do not handle monies.

Pick-Up

Equipment must be kept in a sheltered location and is the responsibility of the lessee from time of delivery until time of pick-up.
China, flatware and glassware must be rinsed and free of food/beverage and put back into containers provided.
Tables and chairs will be stacked upon delivery, and must be stacked for pick-up. Set-up and tear-down of tables and chairs is available for an additional fee and must be arranged in advance.
Drivers do not handle monies.

Damage

Damaged linen will be charged at replacement value; do not store linens in plastic bags; they may mildew and be destroyed.
All breakage and loss of equipment will be charged at replacement value.
Our count of items must be accepted unless we are notified immediately.

Note: These policies do not supersede what is stipulated in the signed rental contract.